Terms of Service

1. Who we are

BONSAI Production Office is a production office in Japan. We connect apparel brands with Japanese fabric suppliers and sewing factories and manage sampling, production, inspection and export on the brand's behalf. We are not a factory and do not manufacture goods ourselves.

2. Eligibility

Our services are available to businesses only. You must be authorised to act for a registered company that operates an apparel brand. We may decline or close accounts that do not meet this requirement, and we may verify your company before accepting a request.

3. Account

You are responsible for the accuracy of the information you provide and for all activity under your account. Keep your login credentials confidential and tell us promptly if you suspect unauthorised use.

4. Production requests, quotes and orders

A production request is an invitation for us to review your style and propose a plan. It is not an order. A binding order is formed when you accept a quote we issue on the platform. Quotes are valid for the period stated on the quote.

Quantities, prices, delivery dates and specifications are those stated in the accepted quote and the approved sample. Changes requested after acceptance may affect price and delivery date; we will confirm any impact before proceeding.

5. What you provide

You provide production-ready patterns, tech packs, size specifications, brand labels and brand-specific trims, and a reference sample where available. You warrant that you own or are licensed to use all designs, trademarks and materials you supply, and that our use of them for your order does not infringe third-party rights.

We may pause work if the information needed for production is missing or inconsistent. The platform indicates what is missing; delays caused by missing information are not our responsibility.

6. Prices, payment and taxes

Prices are stated in the quote, exclusive of taxes, duties and import charges in your country unless stated otherwise. Unless agreed otherwise in writing, full payment is due before shipment. Goods are not released until payment is received.

Sample and swatch fees, when charged, are stated separately and are not refundable once the work has started.

7. Production, inspection and delivery

We manage production with the selected factory and report progress on the platform. Delivery dates are estimates made in good faith; we inform you of foreseeable delays and their causes.

Goods are inspected before shipment and the result is reported to you. Unless agreed otherwise, goods are delivered under the Incoterm stated in the quote; risk passes to you at the point defined by that Incoterm.

8. Claims

Inspect the goods on arrival and notify us of any visible defect or shortfall within 14 days of delivery, with photographs and quantities. For confirmed defects attributable to production, we will at our option repair, replace or credit the affected pieces. Minor variations inherent to fabrics and manual production, and differences from an approved sample within customary tolerances, are not defects.

9. Intellectual property and confidentiality

Your designs, tech packs, patterns and brand materials remain your property. We use them only to perform your order and share them with the factories and suppliers involved under confidentiality. We keep your specifications, prices and order data confidential and do not disclose them to other brands.

The platform, its software and the production data we generate (excluding your materials) remain our property.

10. Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses such as lost sales or profits. Nothing in these terms limits liability for wilful misconduct or gross negligence.

11. Communication and automated processing

Communication on the platform and by email is part of the order record. We use automated tools, including AI models, to check tech packs, translate messages and detect specification changes. These tools assist our staff; decisions affecting your order are confirmed by a person.

12. Suspension and termination

You may close your account at any time; orders in progress continue under these terms until completed or cancelled by agreement. We may suspend or terminate accounts used in breach of these terms or for fraudulent purposes.

13. Governing law and disputes

These terms are governed by the laws of Japan. Disputes that cannot be settled amicably are subject to the exclusive jurisdiction of the Tokyo District Court, Japan.

14. Changes and contact

We may update these terms; the current version is published on the platform and material changes are announced by email. Questions: info@aurumplan.com. 株式会社オーラムプラン (Aurumplan Inc.), Futaba Bldg. 8B, 1-16-6 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan（〒150-0043 東京都渋谷区道玄坂1-16-6 二葉ビル8b）.